Shipping and Returns

DreamHoop™ In-Ground Basketball Ring Systems

DreamHoop™ basketball systems come in 3 boxes. Some of the boxes are long and heavy so a trailer or large ute is required. If you would like to pick a system up please call us on 1300 690 991 to arrange a time (FYI this is not available in every state). Otherwise please allow 3-7 days for Rings to be dispatched, depending on what state you are ordering from.

Ring systems can be shipped directly to your door or picked up from our Melbourne warehouse. Please call us on 1300 690 991 if you would like to arrange a time to pick up your order.

Standard delivery charges for ring systems are as follows:

ZONEPro 60Pro 72
Melbourne Metro$160$160
VIC Regional$200$200
Sydney Metro$200$200
NSW Regional & ACT$225$225
Brisbane & Gold Coast$225$225
QLD Regional$275$275
Adelaide Metro$190$190
SA Regional$225$225
Perth Metro$350$350
WA Regional$400$400
Hobart$350$350
Tasmania Regional$350$350
Darwin$450$450
NT Regional$450$450

Standard pickup charges for ring systems are as follows:

  • Melbourne – Derrimut – $FREE*
  • Sydney – TBA– $100*
  • Brisbane – TBA – $175*
  • Perth – TBA – $250*

DreamCourts™ Basketball Courts

Courts can be shipped directly to your door or picked up at one of our distribution centers located in Adelaide, Perth, Melbourne, Sydney and Brisbane. Please call us on 1300 690 991 if you would like to arrange a time to pick up your order. Courts if in stock are dispatched with under 7 days.

Standard delivery charges for our courts are as follows :

Melbourne $395* under 500SqM

VIC Regional POA

Sydney $395* under 500SqM

NSW Regional/ACT $650* under 500SqM

Gold Coast and Brisbane $395*  under 500SqM

QLD Regional POA

Adelaide $395* under 500SqM

SA Regional POA

Perth $395*  under 500SqM

WA Regional POA

TAS POA

NT POA

Anything over 500SqM going to Metro areas please call the office on 1300 690 991 for Delivery prices.

All pickups are free of domestic delivery charges.

Please Note

Our rings and courts are dispatched sometimes from different locations and will be received as different deliveries. If you would like to pick up your order, be advised that our pickup locations for rings and courts are also different.

We are not locked into a specific freight company and always look for the best price to get you a court or ring system at the cheapest price.

In some cases, delivery costs may be decreased if someone is able to help the delivery driver unload the courts or ring systems.

* DreamCourts™ reserves the right to change shipping and delivery charges at any time.

Returns Policy

Change of mind policy DreamHoop™ Ring Systems

Our DreamHoop™ Ring Systems come with a 7-day change of mind return policy, commencing from the date of delivery. If you change your mind about your DreamHoop™ Ring System, you may return it to us for a refund, subject to the following conditions:

  • You are responsible for paying any delivery costs associated with returning the DreamHoop™ Ring System to us;
  • You must provide a proof of purchase with the returned DreamHoop™ Ring System;
  • The DreamHoop™ Ring System is unopened, unused and in its original condition with all packaging still intact; and
  • You are responsible for a $95 restocking fee to cover the costs associated with the reintegration of the DreamHoop™ Ring System into our warehouse.

If you wish to return your DreamHoop™ Ring System for change of mind, please contact us directly at enquiries@dreamcourts.com.au or on 1300 690 991.

DreamCourts™’ Sports Tiles

Due to the custom nature of DreamCourt™’s sports tiles, DreamCourts™ is not able to offer customers a refund or exchange on its sports tiles for change of mind.

Express warranties

Some of our products come with express manufacturer warranties provided by the manufacturer of the products. For further information about these express manufacturer warranties please visit our Warranty Information page.

DreamCourts™ will assist customers who wish to make a warranty claim with the manufacturer of any products. Customers who would like our assistance in making a warranty claim can contact us directly at enquiries@dreamcourts.com.au or on 1300 690 991.

Consumer guarantees

You have consumer guarantees that cannot be limited by us and our change of mind policy and any express manufacturer warranty does not affect your rights under the Australian Consumer Law. If your product is not of acceptable quality, does not match its description or is not fit for purpose, you may be eligible for a refund, exchange or repair and in some cases compensation for loss or damage.

If you have purchased a product with a major fault, you have the right to ask for a replacement or refund. If you have purchased a product with a minor fault, we can choose to give you a free repair (if practical) instead of a replacement or refund.

Products returned under consumer guarantees can be returned within a reasonable timeframe subject to also providing us with proof of your purchase. When returning or exchanging a faulty, damaged or incorrectly described products, DreamCourts™ may arrange return postage on your behalf or refund reasonable postage costs upon presentation of a postage receipt, subject to our confirmation that the product is faulty, damaged or incorrectly described. If, upon inspection, the product is found not be faulty, damaged or incorrectly described we may require you to pay for the cost of the return postage.

To arrange a return for a faulty, damaged or incorrectly described product please contact us directly at enquiries@dreamcourts.com.au or on 1300 690 991.

Call Dream Courts