Shipping and Returns
DreamHoop™ In-Ground Basketball Ring Systems
DreamHoop™ basketball systems come in 3 boxes. Some of the boxes are long and heavy so a
trailer or large ute is required.
If you would like to pick a system up please call us on 1300 690 991 to arrange a time (FYI this is not available in every state).
Otherwise please allow 3-7 days for Rings to be dispatched, depending on what state you are ordering
Ring systems can be shipped directly to your door or picked up from our Melbourne warehouse.
Please call us on 1300 690 991 if you would like to arrange a time to pick up your order.
Standard delivery charges for ring systems are as follows:
|ZONE||Pro 60||Pro 72|
|NSW Regional & ACT||$POA||$POA|
|Brisbane & Gold Coast||$303||$303|
Standard pickup charges for ring systems are as follows:
- Melbourne – Kilsyth – $FREE*
- Sydney – Smeaton Grange – $FREE*
- Brisbane – TBA – $175*
- Perth – TBA – $250*
DreamCourts™ Basketball Courts
Courts can be shipped directly to your door or picked up at one of our distribution
centers located in Adelaide, Perth, Melbourne, Sydney and Brisbane. Please call us on 1300 690 991
if you would like to arrange a time to pick up your order. Courts if in stock are dispatched with
under 7 days.
Standard delivery charges for our courts are as follows :
Melbourne $395* under 149SqM
VIC Regional POA
Sydney $395* under 149SqM
NSW Regional/ACT $549* under 149SqM
Gold Coast and Brisbane $395* under 149SqM
QLD Regional POA
Adelaide $395* under 149SqM
SA Regional POA
Perth $395* under 149SqM
WA Regional POA
Anything over 500SqM going to Metro areas please call the office on 1300 690 991 for Delivery prices.
All pickups are free of domestic delivery charges.
Our rings and courts are dispatched sometimes from different locations and will be received as
different deliveries. If you would like to pick up your order, be advised that our pickup locations
for rings and courts are also different.
We are not locked into a specific freight company and always look for the best price to
get you a court or ring system at the cheapest price.
In some cases, delivery costs may be decreased if someone is able to help the delivery
driver unload the courts or ring systems.
* DreamCourts™ reserves the right to change shipping and delivery charges at any time.
Change of mind policy
DreamHoop™ Ring Systems
Our DreamHoop™ Ring Systems come with a 7-day change of mind return policy, commencing
from the date of delivery.
If you change your mind about your DreamHoop™ Ring System, you may return it to us for a refund,
subject to the following conditions:
- You are responsible for paying any delivery costs associated with returning the DreamHoop™
Ring System to us;
- You must provide a proof of purchase with the returned DreamHoop™ Ring System;
- The DreamHoop™ Ring System is unopened, unused and in its original condition with all
packaging still intact; and
- You are responsible for a $95 restocking fee to cover the costs associated with the
reintegration of the DreamHoop™ Ring System into our warehouse.
DreamCourts™’ Sports Tiles
Due to the custom nature of DreamCourt™’s sports tiles, DreamCourts™ is not able to
offer customers a refund or exchange on its sports tiles for change of mind.
Some of our products come with express manufacturer warranties provided by the
manufacturer of the products. For further information about these express manufacturer warranties
please visit our Warranty Information
DreamCourts™ will assist customers who wish to make a warranty claim with the
manufacturer of any products. Customers who would like our assistance in making a warranty claim can
contact us directly at email@example.com or on 1300 690 991.
You have consumer guarantees that
cannot be limited by us and our change of mind policy and any express manufacturer warranty
does not affect your rights under the Australian Consumer Law. If your product is not of acceptable
quality, does not match its description or is not fit for purpose,
you may be eligible for a refund, exchange or repair and in some cases compensation for loss or
If you have purchased a product with a major fault, you have the right to ask for a
replacement or refund.
If you have purchased a product with a minor fault, we can choose to give you a free repair (if
practical) instead of a replacement or refund.
Products returned under consumer guarantees can be returned within a reasonable
timeframe subject to also providing us with proof of your purchase. When returning or exchanging a
faulty, damaged or incorrectly described products, DreamCourts™ may arrange return postage on your
behalf or refund reasonable postage costs upon presentation of a postage receipt, subject to our
confirmation that the product is faulty, damaged or incorrectly described.
If, upon inspection, the product is found not be faulty, damaged or incorrectly described we may
require you to pay for the cost of the return postage.